General information about the online store
E-commerce products are sold by Viet Asian Market business ID 2502954-7. Products for sale are to be picked up at our store. Product prices include VAT. We reserve the right to change prices.
Ordering
Products are generally ordered via the Internet at https://vietasianmarket.com/fi/ via the shopping cart.
All orders are confirmed by e-mail, stating the price of the order, delivery costs and the ordered products. To receive an order confirmation, you must provide an email address when ordering. If the selected products are out of stock, we will deliver a similar product as compensation.
The customer agrees to the delivery terms valid for each order.
Order confirmation
We will send you an order confirmation by e-mail, which will show you:
ordered products
the total amount of the invoice
Payment methods
Products are paid when ordering. You can easily pay for products with bank payment buttons, Klarna, bank transfer or card payment (payment method surcharge € 0.87). Please contact us if you have any problems ordering or paying.
We will mail the confirmation for your order when the payment appears in our account. We will process your order during the store’s opening hours once payment has been made.
Collection time
Your orders can be collected during our opening hours. Depending on the bank connections, it will take 1-3 business days from the payment of the invoice. However, if the collection time is longer for any reason, we will notify the customer by e-mail.
Collection method and collection costs
You will have a choice of “Click and Collect”, so you can pick up your order from our store free of charge.
Exchange and return conditions
The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and marketable products in the original packaging. Refunds are free of charge.
Once the refund is accepted, the money will be refunded directly to your account upon receipt and processing of the refund.
Change
We reserve the right to change our collection terms. Before ordering, the customer must familiarise himself with the collection terms in force at the time.
Viet Asian Market treats all customer information in the strictest confidence.
Viet Asian Market undertakes not to disclose customer information to any third party.
We answer inquiries about our online store by e-mail at [email protected] or by phone at +358 44 5099970 (weekdays from 10 am to 7 pm and on Saturday from 10 am to 5 pm).
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